Upkeep Reviews

UpKeep is a comprehensive CMMS (Computerized Maintenance Management System) and EAM (Enterprise Asset Management) solution designed to streamline maintenance operations for various industries. It provides tools for Work Order Management, Preventive Maintenance, Asset Tracking, and Inventory Management. Key features include:

• Work Order Management: Easily create, assign, and track work orders to ensure timely completion.
• Preventive Maintenance: Reduce downtime by scheduling PMs and triggering work orders based on meter readings and IoT data.
• Asset Tracking: Maintain detailed records of all assets, including maintenance history and current status.
• Inventory Management: Keep track of parts and supplies to prevent shortages and overstock.
• Analytics: Use data to optimize maintenance compliance, time, and costs, and asset reliability.
• 24/7 Support: Access support via chat, email, or phone to ensure maintenance and asset management needs are met promptly.

UpKeep is available on mobile devices and desktop applications, making it a versatile tool for managing multi-location, day-to-day maintenance life cycles and optimizing asset utilization.

Pros of UpKeep:

1. User-Friendly Interface: UpKeep has a clean and user-friendly interface, making it easy to manage maintenance requests and recurring tasks.
2. Asset Management: The software allows detailed tracking of locations, parts, and assets, which is particularly useful for managing and controlling asset distribution.
3. Preventative Maintenance: UpKeep's preventative maintenance setup and quick information input capabilities make it effective for maintenance management.
4. Mobile App: The mobile app works well, allowing users to input requests and check progress on work orders in real-time.
5. Customization: The software offers extensive customization options, including workflow customization and the ability to tailor the system to specific needs.
6. Effective Information Storage: UpKeep excels in storing and providing information, making data accessible to everyone once inputted.
7. Time and Material Tracking: It accurately tracks time and materials used on jobs, helping with billing and reducing confusion among employees.

Cons of UpKeep:

1. Limited Advanced Features: While effective for basic maintenance management tasks, UpKeep lacks some advanced features that seasoned users might want.
2. User Interface Issues: Some users have reported that the user interface could be more intuitive, particularly when moving parts around or locating assets.
3. High Cost: The cost of UpKeep can be prohibitive for many small businesses, especially at $45 per user.
4. Limited Customization Options: Some users have reported that the customization options in UpKeep's work order forms are lacking.
5. Technical Issues: The software sometimes freezes, which can be frustrating and result in lost data.
6. Pricing Restrictions: Some users have noted that the development team seems restricted on what they can and cannot do while finalizing the program for users.